Returns & shipping
Returns, made simple.
Every suit is made in Los Angeles and worn close to the body, so our policy protects the next woman who buys it. Here is exactly how it works.
Returns
Items bought at full price can be returned for store credit.
What can I return?
Full-price items, unworn and unwashed, with the original tags and hygienic liner still attached.
Start your return within 30 days of your order date in our returns portal. Returns are available on U.S. orders.
Do I get a refund or store credit?
Store credit. We don't issue refunds to your original payment method.
Are there any fees?
No. There's no return processing fee, and nothing is taken out of your store credit for the return label.
How do I get a return label?
If you added Checkout+ at checkout, return shipping is covered. You'll get your label in the returns portal.
Without Checkout+, please send your return with your own shipping label. We recommend a tracked service.
Something went wrong with my order
If an item arrived damaged or we sent the wrong one, start in the returns portal and upload a photo. Our team reviews it and makes it right. You can also email support@minimaleanimale.com with your order number.
Exchanges
The wrong size happens. Here's how to swap it.
Can I exchange for a different size?
Yes. Exchanges are for a different size of the same style in the same color, as long as your new size is in stock.
If you added Checkout+, size exchanges are free of fees and we ship your new size to you. Without Checkout+, you cover the shipping to send the original back, and we ship your new size to you.
The same rules apply as for returns: within 30 days of your order date, unworn, tags and liner on.
Can I exchange for a different color or style?
No. Color and style exchanges aren't available. For a full-price item, you can return it for store credit and place a new order.
Final sale
What is final sale?
Sale items are final sale and can't be returned.
If you added Checkout+ to your order, you can swap a sale item for a different size of the same style in the same color, subject to availability.
Shipping
Every order ships from Los Angeles.
How long does U.S. delivery take?
We ship orders within 1 to 2 business days. You'll get an email with tracking when yours ships. Then:
| Where you are | Usual delivery after shipping |
|---|---|
| West Coast | 1 to 2 days |
| Middle of the country | 3 to 4 days |
| East Coast | About 5 days |
Carriers can run late, especially around holidays.
Expedited orders
Expedited orders placed before 12:30pm Pacific ship the same business day. Orders placed after that ship the next business day. Expedited delivery runs Monday to Friday.
Where don't you ship?
We don't ship to PO boxes, hotels or vacation rentals. Please use a home or work address.
My package says delivered, but it's not here
File a claim in our claim portal. We'll look into it within 3 to 5 days and then reship or refund your order.
International
Shipping outside the U.S.
We ship orders within 1 to 2 business days. Delivery time depends on your country. Local taxes and duties may apply and are paid by you.
International returns
Returns and exchanges are available on U.S. orders only. If something went wrong with your order, email support@minimaleanimale.com with your order number and we'll help.
EU right of withdrawal
For customers in the European Union
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without giving a reason.
To use your right of withdrawal, go to our withdrawal portal.
Under Article 14(1) of Directive 2011/83/EU, you are responsible for the cost of return shipping. A prepaid label is provided through our withdrawal portal, and its cost is deducted from your refund.
We will issue your refund within 14 days of receiving notice of your withdrawal, or, if later, once we have received the goods or you have shown proof that you sent them back.
This right applies to all items bought through our store, except those listed in Article 16 of Directive 2011/83/EU, such as sealed hygiene products and personalized items.
Still have a question?
Email support@minimaleanimale.com with your order number, or read our FAQ.
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