RETURN POLICY // STORE CREDIT 

ITEMS PURCHASED AT FULL PRICE ARE ELIGIBLE FOR STORE CREDIT ONLY, NO REFUNDS. ALL ITEMS PURCHASED AT ANY DISCOUNTED PRICE ARE FINAL SALE, NO EXCEPTIONS. 

ONLY RETURNS WITH AN RA# GIVEN BY OUR TEAM WILL BE PROCESSED

ALL CUSTOMERS WHO WISH TO START A RETURN MUST USE THE RETURN PORTAL.

(INSTRUCTIONS BELOW) 

ADDITIONAL STORE CREDIT INFORMATION

ALL ORDERS REQUESTING TO RETURN FOR STORE CREDIT ARE SUBJECT TO OUR $10.00 RESTOCK FEE, WHICH WILL BE DEDUCTED FROM YOUR STORE CREDIT AMOUNT. 

AS STATED ABOVE, WE ACCEPT RETURNS ON FULL PRICED ITEMS ONLY, AND DO NOT PROVIDE RE-FUNDS ONLY STORE CREDIT. 

RETURNING CONDITION 

ALL ITEMS MUST BE RETURNED UNWORN & HAVE ALL BAGS, TAGS, LINER AND ORIGINAL COMPONENTS FOR A RETURN TO BE AUTHORIZED. 

IF YOUR RETURN GARMENT(S) ARE SENT BACK WITHOUT ORIGINAL COMPONENTS, OR IS RETURNED WITH ANY BLEMISHES TO FABRIC, (DEODORANT, HAIR, MARKS,ETC) IT WILL BE SENT BACK TO YOU, AND ADDITIONAL SHIPPING CHARGES BACK TO YOU WILL BE APPLIED. 

RETURN WINDOWS 

RETURN REQUESTS MUST BE MADE  THROUGH THE RETURN PORTAL LINK BELOW, AND BE RECEIVED BACK TO OUR RETURN CENTER WITHIN 30 DAYS OF YOUR ORIGINAL ORDER DATE. 

IF YOU HAVE MET THE ABOVE REQUIREMENTS, YOU MAY START YOUR RETURN REQUEST HERE

RETURNS CENTER PROCESS STEPS 

1.) ENTER YOUR ORDER NUMBER (DIGITS ONLY, NO LETTERS) AND EMAIL OR PHONE NUMBER ( DIGITS ONLY NO SPACES OR “-“ DASHES ) 

2.) SELECT YOUR ELIGIBLE ITEM(S) YOU WOULD LIKE TO RETURN. 

3.)SELECT RETURN REASON 

4.) SELECT TO SHIP BACK YOURSELF OR REQUEST A LABEL FROM US FOR AN ADDITIONAL $12.00 (USA ORDERS ONLY, INTERNATIONAL PLEASE SEE BELOW). 

5.) SUBMIT 

6.) AWAIT APPROVAL, RA# & RETURN SHIPPING ADDRESS

YOUR REQUEST WILL BE REVIEWED AND APPROVED IN 3-5 BUSINESS DAYS. ONCE YOUR RETURN HAS BEEN AUTHORIZED, WE WILL PROVIDE THE RETURN ADDRESS TO MAIL YOUR ORDER TO, AS WELL AS YOUR RA#.

PLEASE ENSURE THIS RA# IS ON  THE OUTSIDE OF RETURN YOUR PACKAGE AND CLEARLY VISIBLE. 

WE CANNOT PROCESS YOUR RETURN AT OUR FACILITY WITHOUT THIS #.  FAILURE TO DO THIS WILL CAUSE LENGTHLY DELAYS IN PROCESSING YOUR RETURN AND STORE CREDIT.

RETURN SHIPPING 

USA ORDERS 

FOR YOUR CONVENIENCE, OUR SITE’S RETURN PORTAL OFFERS THE OPTION TO HAVE A RETURN LABEL PROVIDED (USA ORDERS ONLY) IF YOU CHOOSE THIS OPTION AN ADDITIONAL $14.00 WILL BE DEDUCTED FROM YOUR RETURN AMOUNT, IN ADDITION TO THE $10.00 RESTOCK FEE. 

YOU MAY SHIP IT BACK YOURSELF, AS WELL, BUT YOU MUST GET SIGNATURE DELIVERY AS PROOF OF DELIVERY TO OUR RETURNS CENTER. WE RECOMMEND USING A SHIPPING SERVICE, WITH INSURANCE AND TRACKING AS WELL SO YOU CAN PROTECT AND TRACK YOUR RETURN PACKAGE TO US. 

INTERNATIONAL ORDERS 

WE RECOMMEND USING A REGISTERED SHIPPING SERVICE TO RETURN GOODS, ALLOWING YOU TO KEEP A RECORD OF YOUR TRACKING DETAILS AS WE ARE UNABLE TO BE HELD LIABLE FOR THE LOSS OF YOUR RETURN IN ROUTE TO OUR FACILITY. ALL RETURNS MUST HAVE SIGNATURE DELIVERY AS PROOF OF RECEIPT OF RETURN. 

ORIGINAL SHIPPING CHARGES, DUTIES, ARE NON-REFUNDABLE, AND ARE THE RESPONSIBILITY OF THE CUSTOMER. 

RESTOCKING FEE 

WE CHARGE A $10.00 RESTOCKING FEE FOR ALL RETURN PACKAGES.THIS WILL BE DEDUCTED FROM YOUR FINAL STORE CREDIT AMOUNT. 

PROCESSING TIME FOR RETURNS 

WE DO NOT SHIP TO HOTELS OR VACATION RENTALS 

WE DO NOT SHIP TO PO BOXES, PLEASE PROVIDE A PHYSICAL ADDRESS.

SHIPPING TIMES ARE 2-4 BUSINESS DAYS FOR ALL ORDERS IN ADDITION TO ANY CUSTOMS DELAYS YOUR COUNTRY MIGHT IMPOSE 

MINIMALE ANIMALE HAS NO CONTROL OVER CUSTOM HOLD/INSPECTION TIMES. THESE VARY BY COUNTRY. 

IF YOU ENTERED THE “WRONG ADDRESS” AT CHECKOUT, MINIMALE ANIMALE IS NOT RESPONSIBLE FOR YOUR ORDER. WE SHIP TO THE EXACT ADDRESS PROVIDED AT CHECKOUT AND CANNOT MAKE ADJUSTMENTS AFTER AN ORDER HAS BEEN PLACED. 

MINIMALE ANIMALE HAS NO CONTROL OVER EACH COUNTRIES DUTIES/ CUSTOMS FEES, NOR DOES IT COLLECT ON THESE. PLEASE CONTACT YOUR LOCAL UPS OFFICE FOR MORE INFO AND PROVIDE YOUR TRACKING NUMBER. 

IF YOU REJECT YOUR ORDER OR DO NOT ACCEPT THESE FEES AT DELIVERY ATTEMPT, WE WILL CHARGE THE SHIPPING FEES BACK TO US IF YOU REJECT YOUR ORDER. INTERNATIONAL SHIPPING FEE’S BACK TO US WILL BE IN AMOUNT OF $42.00. 

ORDER INFORMATION // POLICIES 

WE SHIP ORDERS WITHIN 3-5 BUSINESS DAYS, WE DO NOT SHIP SAME DAY. 

YOU WILL RECEIVE AN EMAIL WITH TRACKING ONCE YOUR ORDER HAS SHIPPED.

BEFORE WE CAN RELEASE YOUR ORDER, WE MAY NEED TO VERIFY YOUR DETAILS WITH THE CARD ISSUER. THIS MAY DELAY YOUR ORDER. ADDITIONAL INFO MAY BE NEEDED IF YOU ENTERED DIFFERENT BILLING/SHIPPING. OUR ATTEMPTS TO CONTACT YOU AND VERIFY ARE IN AN EFFORT TO PREVENT FRAUD. 

FOR EASIEST CHECKOUT WE RECOMMEND USING YOUR APPLE PAY OR PAYPAL ACCOUNT TO PURCHASE YOUR ORDER. 

ITEMS MAY LOOK DIFFERENT IN COLOR/SHADE/TONE THAN ON THE SCREEN OF YOUR PHONE. IF AN ITEM GOES ON SALE, WE DO NOT OFFER PRICE ADJUSTMENTS
ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED. 

IF A COUPON CODE IS NOT APPLIED AT CHECKOUT, WE CANNOT APPLY IT AFTER. IF YOU ARE HAVING ISSUES WITH A CODE.

PLEASE EMAIL : SUPPORT@MINIMALEANIMALE.COM. 

This page sets out the Returns Policy for minimaleanimale.com and is applicable for all orders. We reserve the right to approve or reject the return of goods, depending on whether they are in accordance with our Returns Policy.